1(888) 849-2451
Call Now! 1(888) 849-2451

Read what people are saying
about Precision Garage Door in:

Granby | South Hadley Area, MA

Precision Garage Door of Western MA
has received 22 reviews, averaging 4.52 Stars:
Review:

I chose Precision to service our garage door because I was impressed with the website detail – particularly the many positive reviews. I was also impressed subsequently with the detailed email confirmation that I received, including the name and picture of the technician who would provide service. Ed Dombrowski replaced the cables for our garage door. The whole experience was easy, efficient, and cordial. Ed analyzed all aspects of the door and informed us that only the cables needed repair - that everything else looked fine. In addition, the young lady who scheduled the work was most cordial and accommodating. When I informed her that the original suggested date would not need my schedule, she checked with the supervisor and arranged for a better time. The whole experience could not have been easier. I would highly recommend this company!
Thomas McGarry
Service Provided:
Garage Door Repair
Review:

Ed was great. I will only use precision door exclusively for any future overhead door needs.
Joseph Chlosta
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Bad communication, unprofessional attitude from technician and management, unwillingness to respond to customer complaints. Everything is automated, no personal service or follow-up. This company will charge you whether or not any work is done, or done well.
Kathleen Sharkey
A Response from: Walt Arvin

We try very hard to make every customer experience as pleasant as possible. This one seems to not have gone that way. Ms. Sharkey called us to come out to look at her broken lift cable. When we arrived, she explained that she believed that the repair should be covered by her existing warranty. We reviewed the work that we had done previously and determined that her broken cable had nothing to do with any previous work and therefore was not covered by our warranty – we installed a new garage door opener in the Fall of 2017. Our technician tried to explain that the warranty for her opener had nothing to do with the parts on her garage door. The customer would not accept the technician’s explanation and immediately called the office. While talking to our general manager she became very nasty and then hung up the phone. The customer refused to pay the service fee, despite having initially agreed to pay it while setting up the appointment. We are sorry that this customer felt we didn’t live up to our promise, but clearly, she just became angry when she realized that the work was not covered by her warranty for her garage door opener. This customer's comments are a reflection of her refusal to accept the fact that our warranty only covers parts and labor for work performed by us.

Service Provided:
Garage Door Repair
Review:

On time. Knowledgeable technician. Great service.
Patrick Mallette
Service Provided:
Garage Door Repair
Review:

Very happy with the service. A tech (Ron) showed up at our house within hours. He offered several pricing options and was able to replace springs, cables and a pulley in less than an hour. Very knowledgeable. We will be using them again.
Russell Reynolds
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Very courteous and professional service. The technician arrived ahead of time not wasting my whole day. Very satisfied!
Ed M
Service Provided:
Garage Door Repair
Review:

Wonderful workmanship. We would definitely recommend!
Charlotte Lussier
Service Provided:
Garage Door Repair
Review:

Professional, knowledgeable, on time, fair. Thank you
Nancy Belmonte
Service Provided:
Garage Door Repair
Review:

Beyond 5 stars. Response time was great, friendly, knowledgeable technician who had the fix done in no time. Thank you!
Douglas Arnold
Service Provided:
Garage Door Repair
Review:

Garage door opener unit died of old age. Contacted Precision, was offered immediate service and was given a appointment at my convenience (a 2 hour window). Tech (Alex Delgado) arrived within the window - even called ahead - and after the diagnosis, returned and completed the job is less than 2 hours. Not only installed new unit but also worn accessory parts at a very competitive price. All-in-all, a job well done to my complete satisfaction.
James Murphy
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I just wanted to tell you how pleasant James was. He was very professional, knowledgeable and friendly. If ever I need garage door service work I will call your company and specifically ask for James.
Mike B
Service Provided:
Garage Door Repair
Review:

Great service!
Marcia Burkavage
Service Provided:
Garage Door Repair
Review:

Prompt response and provided me several choices on moving forward. I would recommend you to others.
Ed H
Service Provided:
Garage Door Opener Repair
Review:

My garage door is better than new. I was surprised and skeptical when your technician described the shape my door was in -- it was only 4 years old. However, now that it has quality parts it works better than when it was new and is so quiet that I can't believe how cheap the parts were that came with my door. I will use you whenever I need work on my garage doors. Thanks again.
Gayle A
Service Provided:
Garage Door Repair
Review:

Ron was professional, efficient and explained the process prior to service and after. Ron is an asset to your organization!
Douglas A.
Service Provided:
Broken Garage Door Spring Repair
Review:

I have just had my garage door springs replaced by James Harris. I was impressed with his professionalism and technical competence. Mr. Harris was prompt, professional and ultimately successful.
James B.
Service Provided:
Broken Garage Door Spring Repair
Review:

I just had a thoroughly positive experience with your company. The technician called me to see whether I could be available early. He diagnosed the problem quickly. He repaired it promptly. His work was thoroughly professional. Thank you.
James B.
Service Provided:
Broken Garage Door Spring Repair
Review:

Thanks for the speedy service. Door is working oerfectly.
Rick
Service Provided:
Garage Door Repair
Review:

Thanks for fixing my door. It works well and is as quiet as new. I was surprised at the expense, but the 7 year warranty is what sold me. If you guys stand behind the warranty I will feel it was money well spent.
Rick L
A Response from: Walt Arvin

Rick, I promise we will stand behind our warranty. We've been in business for 15 years and have serviced over 10,000 customers in Western Massachusetts. Our reputation speaks for itself. We provide the best parts we can find. These parts cost a lot of money; but we feel they are worth it. That's why we give a 7 year warranty when our competitors give a 90 day or maximum 1 year warranty on repairs.

Service Provided:
Broken Garage Door Spring Repair
Review:

I liked Ray a lot. He was very professional and explained everything to me in great detail. You're luck yo have him on your team.
Barbara S
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Technician explained in detail what repairs were needed. He answered all my questions. I liked the fact that I received a phone call to let me know there would be a 15 minute delay in his arrival.
Harris F
Service Provided:
Garage Door Repair
Review:

When our garage door finally stopped working, we looked in the telephone directory and saw your ad. I was immediately impressed with the quick service we received. The tech was honest and knowledgeable about what could and should be done and repaired everything over and above our expectations! Thanks!
Steven B.
Service Provided:
Garage Door Opener Install