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about Precision Garage Door in:
Granby | South Hadley Area, MA
Precision Garage Door of Western MAhas received 28 reviews, averaging 4.62 Stars:
South Hadley, MA
Product:
Granby, MA
Very professional installation. Rich was very informative and explained the system so that I understood all the features. As a retired electronic specialist I appreciate good work when I see it. I would recommend Precision Overhead Garage Door Service very highly. Charlie
- Charles Ferguson
Granby, MA
the kind of service you hope for- congenial expert service
- Galen Hardy
South Hadley, MA
I highly recommend Precision and their technician, Rich. From start to finish, everything was professional, timely, and communicated clearly. Rich was right on time, friendly, and patiently answered all of my questions. We will without a doubt be returning to Precision for our future garage needs.
- Margaux Lubin
Granby, MA
By far the most professional website. The company testimonials, the promptness, the courtesy, the personalized Bios, the history all and more attracted me. Rich was perfect.
- Steve Bernstein
Holyoke, MA
Excellent repair person. Price was high however job was done well and quickly.
- Ernest Whitney
South Hadley, MA
I chose Precision to service our garage door because I was impressed with the website detail – particularly the many positive reviews. I was also impressed subsequently with the detailed email confirmation that I received, including the name and picture of the technician who would provide service. Ed Dombrowski replaced the cables for our garage door. The whole experience was easy, efficient, and cordial. Ed analyzed all aspects of the door and informed us that only the cables needed repair - that everything else looked fine. In addition, the young lady who scheduled the work was most cordial and accommodating. When I informed her that the original suggested date would not need my schedule, she checked with the supervisor and arranged for a better time. The whole experience could not have been easier. I would highly recommend this company!
- Thomas McGarry
South Hadley, MA
Ed was great. I will only use precision door exclusively for any future overhead door needs.
- Joseph Chlosta
South Hadley, MA
Bad communication, unprofessional attitude from technician and management, unwillingness to respond to customer complaints. Everything is automated, no personal service or follow-up. This company will charge you whether or not any work is done, or done well.
- Kathleen Sharkey
We try very hard to make every customer experience as pleasant as possible. This one seems to not have gone that way. Ms. Sharkey called us to come out to look at her broken lift cable. When we arrived, she explained that she believed that the repair should be covered by her existing warranty. We reviewed the work that we had done previously and determined that her broken cable had nothing to do with any previous work and therefore was not covered by our warranty – we installed a new garage door opener in the Fall of 2017. Our technician tried to explain that the warranty for her opener had nothing to do with the parts on her garage door. The customer would not accept the technician’s explanation and immediately called the office. While talking to our general manager she became very nasty and then hung up the phone. The customer refused to pay the service fee, despite having initially agreed to pay it while setting up the appointment. We are sorry that this customer felt we didn’t live up to our promise, but clearly, she just became angry when she realized that the work was not covered by her warranty for her garage door opener. This customer's comments are a reflection of her refusal to accept the fact that our warranty only covers parts and labor for work performed by us.
Granby, MA
On time. Knowledgeable technician. Great service.
- Patrick Mallette
Granby, MA
Very happy with the service. A tech (Ron) showed up at our house within hours. He offered several pricing options and was able to replace springs, cables and a pulley in less than an hour. Very knowledgeable. We will be using them again.
- Russell Reynolds
Holyoke, MA
Very courteous and professional service. The technician arrived ahead of time not wasting my whole day. Very satisfied!
- Ed M
Holyoke, MA
Wonderful workmanship. We would definitely recommend!
- Charlotte Lussier
Holyoke, MA
Professional, knowledgeable, on time, fair. Thank you
- Nancy Belmonte
Holyoke, MA
Beyond 5 stars. Response time was great, friendly, knowledgeable technician who had the fix done in no time. Thank you!
- Douglas Arnold
South Hadley, MA
Garage door opener unit died of old age. Contacted Precision, was offered immediate service and was given a appointment at my convenience (a 2 hour window). Tech (Alex Delgado) arrived within the window - even called ahead - and after the diagnosis, returned and completed the job is less than 2 hours. Not only installed new unit but also worn accessory parts at a very competitive price. All-in-all, a job well done to my complete satisfaction.
- James Murphy
Product:
Hadley, MA
I just wanted to tell you how pleasant James was. He was very professional, knowledgeable and friendly. If ever I need garage door service work I will call your company and specifically ask for James.
- Mike B
South Hadley, MA
Great service!
- Marcia Burkavage
Granby, MA
Prompt response and provided me several choices on moving forward. I would recommend you to others.
- Ed H
South Hadley, MA
My garage door is better than new. I was surprised and skeptical when your technician described the shape my door was in -- it was only 4 years old. However, now that it has quality parts it works better than when it was new and is so quiet that I can't believe how cheap the parts were that came with my door. I will use you whenever I need work on my garage doors. Thanks again.
- Gayle A
Holyoke, MA
Ron was professional, efficient and explained the process prior to service and after. Ron is an asset to your organization!
- Douglas A.
South Hadley, MA
I have just had my garage door springs replaced by James Harris. I was impressed with his professionalism and technical competence. Mr. Harris was prompt, professional and ultimately successful.
- James B.
South Hadley, MA
I just had a thoroughly positive experience with your company. The technician called me to see whether I could be available early. He diagnosed the problem quickly. He repaired it promptly. His work was thoroughly professional. Thank you.
- James B.
Granby, MA
Thanks for the speedy service. Door is working oerfectly.
- Rick
Holyoke, MA
Thanks for fixing my door. It works well and is as quiet as new. I was surprised at the expense, but the 7 year warranty is what sold me. If you guys stand behind the warranty I will feel it was money well spent.
- Rick L
Rick, I promise we will stand behind our warranty. We've been in business for 15 years and have serviced over 10,000 customers in Western Massachusetts. Our reputation speaks for itself. We provide the best parts we can find. These parts cost a lot of money; but we feel they are worth it. That's why we give a 7 year warranty when our competitors give a 90 day or maximum 1 year warranty on repairs.
Hadley, MA
I liked Ray a lot. He was very professional and explained everything to me in great detail. You're luck yo have him on your team.
- Barbara S
Product:
Holyoke, MA
Technician explained in detail what repairs were needed. He answered all my questions. I liked the fact that I received a phone call to let me know there would be a 15 minute delay in his arrival.
- Harris F
Hadley, MA
When our garage door finally stopped working, we looked in the telephone directory and saw your ad. I was immediately impressed with the quick service we received. The tech was honest and knowledgeable about what could and should be done and repaired everything over and above our expectations! Thanks!
- Steven B.
(413) 233-4705
(413) 233-4705(413) 862-7137
(413) 862-7137(413) 566-7053
(413) 566-7053(413) 992-6605
(413) 992-6605(413) 437-0370
(413) 437-0370(413) 863-6438
(413) 863-6438(413) 551-9603
(413) 551-9603License
MA License# 176747
We have used Precision a numpé of times to repair our old garage door. They were the obvious choice to eventually replace it. The installation was quick and professional to the folks that installed it could not have been better. The new door is terrific.
- james bower