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Read what people are saying
about Precision Garage Door

Precision Garage Door of Western MA
has received 247 reviews, averaging 4.83 Stars:
Date: 05/04/2018
Garage Door Repair
,
Review:

Ed is one of the finest, knowledgeable Repair Technicians that we ever had visit our home. Precision and its service, is not only appreciated, but will be recommended by us to everyone we know. Thank you again
Fred Newman
Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

Ed is a very nice guy, was on time, great service, highly recommend this guy for your garage door repairs. ... 5 star!
Hamed Jalaeian
Ed Dombrowski Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technicians:
Review:

The representative who came to suggest possibilities for replacing our garage doors was very knowledgable and helpful. When our doors arrived they were efficiently and professionally installed by very knowledgeable, friendly technicians. We are delighted with the doors: Their appearance, their function and their excellent installation.
Peter Santos
Rolando Chaparro Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Job well done! Technician was professional, courteous and knowledgeable. I will definitely call Precision Door for any service I might personally need. Margo Gumkowski
Tadeusz Kargol
Ed Dombrowski Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technicians:
Review:

Excellent service and repair work. Tech named Ed was exceptional. We would recommend without reservation. Quality all around.
George Leblanc
Ed Dombrowski Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technicians:
Review:

Very professional and helpful. The representative was right on time and introduced himself and went right to work. Yes I would recommend your company for your product and service
Edward Jacot
Ed Dombrowski Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technicians:
Review:

Ed did a great job. He was very knowledgeable, explained my options and took the time to show me how to use my new opener. I very much appreciated that he came on a Saturday and also that I was reassured on Friday evening that he would be out the next day. Thank you!
Ellen
Ed Dombrowski Service Provided:
Garage Door Opener Install
Product:
Opener
Technicians:
Review:

Bad communication, unprofessional attitude from technician and management, unwillingness to respond to customer complaints. Everything is automated, no personal service or follow-up. This company will charge you whether or not any work is done, or done well.
Kathleen Sharkey
A Response from: Walt Arvin

We try very hard to make every customer experience as pleasant as possible. This one seems to not have gone that way. Ms. Sharkey called us to come out to look at her broken lift cable. When we arrived, she explained that she believed that the repair should be covered by her existing warranty. We reviewed the work that we had done previously and determined that her broken cable had nothing to do with any previous work and therefore was not covered by our warranty – we installed a new garage door opener in the Fall of 2017. Our technician tried to explain that the warranty for her opener had nothing to do with the parts on her garage door. The customer would not accept the technician’s explanation and immediately called the office. While talking to our general manager she became very nasty and then hung up the phone. The customer refused to pay the service fee, despite having initially agreed to pay it while setting up the appointment. We are sorry that this customer felt we didn’t live up to our promise, but clearly, she just became angry when she realized that the work was not covered by her warranty for her garage door opener. This customer's comments are a reflection of her refusal to accept the fact that our warranty only covers parts and labor for work performed by us.

Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

I was extremely pleased with the service from the pleasant customer service woman who was available early on a Saturday morning to the outstanding job performed by Ed Dombrowski. Not only did he fix the problem in minimum time but he was also just an exceptional nice person to deal with
John O'connor
Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

Knew immediately what the problem was and fixed it in a very short time. I would recommend Precision to any one who needs repair or installation of a garage door.
Paul Ginsburg
Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

Precision Door has a gem of an installer. Ed Dombrowski is a personable, experienced, knowledgeable, communicative and likable technician and person. I felt comfortable trusting in his workmanship on the installation of the garage door opener and replacing other worn parts.
Rene Bonneau
Ed Dombrowski Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Review:

Service was professional and a job well done. Thank you Ed!
Tori Demaio
Ed Dombrowski Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Technicians:
Review:

Ed was knowledgable, efficient and courteous. I had the problem with the first garage door explained to me and Ed demonstrated how to align the garage door controllers within minutes. He also clearly explained why the weather stripping on the other door had torn off. The garage doors had been improperly installed by another company ( not your company ) two years ago. Because of the bad installation, the weather stripping was already torn completely off. We made an appointment for Ed to come back, correct the faulty installation on both garage doors and give us new weather stripping on both doors. Ed did a good job assessing what needed to be done and was thorough in his explanations. I really appreciate a competent craftsman not talking down to me just because I'm a woman. And, I really like the fact that I got confirmatory e-mails and phone calls. Good service at a great price. Thanks. And keep up the good work! E. Clionsky MD
Emily Clionsky
Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

Very courteous and professional team . Arrived on time and replaced instal a 1960's wooden garage door with a new insulated model . Looks and operates to 100% satisfaction . Thank you Orlando and Precision Door Service !
John D'amato
Rolando Chaparro Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Excellent repair done on a timely basis; I'm very pleased.
Tony Pettinato
Rolando Chaparro Service Provided:
Garage Door Repair
Technicians:
Review:

Great service right on time and gave good advice.
Misty Mcginnes
Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

So impressed with Ed! He did a wonderful job repairing our door. Courteous, polite and a pleasure to do business with. Please thank him again for me! Happy Holidays!
Alice Bichard
Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

On time. Knowledgeable technician. Great service.
Patrick Mallette
Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

I needed a new garage door opener, so I went on line for such a service in Belchertown, Ma. Your company popped up and what impressed me was that you had customer service reps on the actual phone on a Saturday! She set up the time for your guy Ed to come over today, Mon. 12/11. He did a great job and I would recommend him for his services.
Walt Tolmie
Ed Dombrowski Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Date: 11/15/2017
Garage Door Repair
,
Review:

as always, excellent customer service. Happy Thanksgiving!
Donna Oski
Service Provided:
Garage Door Repair
Review:

They did a excellent job. Would definitely recommend.
Chris Dailey
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Review:

Very courteous, responded very quickly to our request.
Bill Sears
Rolando Chaparro Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

On time, organized, efficient, an absolute positve experience for me. From the request for service, the email confirmation of request, the amazing install. In my view you have a problem with your garage door call Precision. Thanks Chris.
Kenneth Stiles
Service Provided:
Garage Door Repair
Date: 10/20/2017
Garage Door Repair
,
Review:

A very quick response to my call led to a same-day repair for my garage door. Fast friendly service and a garage door that works again - exactly what I was looking for. I recommend this company to anyone who needs their garage door fixed.
Philip McMurray
Service Provided:
Garage Door Repair
Review:

we were both surprised that the work we needed done was on the very same day we called in and the technician arrived earlier than when we were quoted...he was very professional and did a thorough job from start to finish...He explained everything to me as to what he was doing and was not pushing to get the job done, but took his time & did everything he needed to get done in a orderly manner. Very pleased with the work & company itself & would gladly pass on a A-1 rating to anyone who needed overhead door service...Job well done & muchos KUDOS!!!!!
Michael Clogston
Service Provided:
Garage Door Opener Install
Product:
Springs
Review:

Prompt and professional service by Chris Young. Chris programmed a new remote for me and also installed safety cable and lubricated the tracks. All needed work was clearly explained as well as remote warranty period. Easy to book an appointment online by chatting with a customer service rep.
Carol Moran
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Christopher finished up the previous job so was able to get my repair in early. He was very professional and clearly showed the work he'd be performing. He finished the job very quickly and I'm very happy with his service.
Jeff Mattice
Service Provided:
Broken Garage Door Spring Repair
Review:

Chris called ahead and arrived on time. He immediately triaged the problem and was able to give me an honest opinion on fixing and repairing not only the garage door opener but replacing the garage doors as well. We will definitely be using him again for our door replacements. He has a great personality and knows his stuff!
Lilly Quiterio
Rolando Chaparro Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Christopher, your technician, called in advance and arrived in a timely manner. He was well spoken, polite and knowledgeable. He immediately recognized the problem with the opener, made the necessary repairs, checked and rechecked his work to be sure the doors were operating properly and reviewed with me all work he had completed. I wouldn't think twice about having Precision do any future work for me.
Bob Delisle
Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

The reviews are true. I called to make an appointment at 11am and they had two time slots available later that day. The tech arrived was able to come early and that worked for me. The tech was friendly, efficient and able to explain and answer questions. Should I ever need to, I'll be calling again.
Adam
Service Provided:
Garage Door Repair
Product:
Springs
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