1(888) 849-2451
Call Now! 1(888) 849-2451

Read what people are saying
about Precision Garage Door in:

South Hadley, MA

Precision Garage Door of Western MA
has received 6 reviews, averaging 3.50 Stars:
Review:

Bad communication, unprofessional attitude from technician and management, unwillingness to respond to customer complaints. Everything is automated, no personal service or follow-up. This company will charge you whether or not any work is done, or done well.
Kathleen Sharkey
A Response from: Walt Arvin

We try very hard to make every customer experience as pleasant as possible. This one seems to not have gone that way. Ms. Sharkey called us to come out to look at her broken lift cable. When we arrived, she explained that she believed that the repair should be covered by her existing warranty. We reviewed the work that we had done previously and determined that her broken cable had nothing to do with any previous work and therefore was not covered by our warranty – we installed a new garage door opener in the Fall of 2017. Our technician tried to explain that the warranty for her opener had nothing to do with the parts on her garage door. The customer would not accept the technician’s explanation and immediately called the office. While talking to our general manager she became very nasty and then hung up the phone. The customer refused to pay the service fee, despite having initially agreed to pay it while setting up the appointment. We are sorry that this customer felt we didn’t live up to our promise, but clearly, she just became angry when she realized that the work was not covered by her warranty for her garage door opener. This customer's comments are a reflection of her refusal to accept the fact that our warranty only covers parts and labor for work performed by us.

Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

Garage door opener unit died of old age. Contacted Precision, was offered immediate service and was given a appointment at my convenience (a 2 hour window). Tech (Alex Delgado) arrived within the window - even called ahead - and after the diagnosis, returned and completed the job is less than 2 hours. Not only installed new unit but also worn accessory parts at a very competitive price. All-in-all, a job well done to my complete satisfaction.
James Murphy
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Great service!
Marcia Burkavage
Service Provided:
Garage Door Repair
Review:

My garage door is better than new. I was surprised and skeptical when your technician described the shape my door was in -- it was only 4 years old. However, now that it has quality parts it works better than when it was new and is so quiet that I can't believe how cheap the parts were that came with my door. I will use you whenever I need work on my garage doors. Thanks again.
Gayle A
Ron Lecours Service Provided:
Garage Door Repair
Management :
Review:

I have just had my garage door springs replaced by James Harris. I was impressed with his professionalism and technical competence. Mr. Harris was prompt, professional and ultimately successful.
James B.
Service Provided:
Broken Garage Door Spring Repair
Review:

I just had a thoroughly positive experience with your company. The technician called me to see whether I could be available early. He diagnosed the problem quickly. He repaired it promptly. His work was thoroughly professional. Thank you.
James B.
Service Provided:
Broken Garage Door Spring Repair