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Onlinesubmission
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The tune up was great. Doors operating like new.
–Don Senecal
1(888) 849-2451
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Precision Garage Door Review Transparency System ©
Precision Garage Door Review Transparency System ©
Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
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Read what people are saying
about Precision Garage Door near:
Springfield Area, MA
(413) 233-4705
Springfield Area has received 24 reviews, averaging
Garage Door Repair
Chicopee, MA
Date: 11/12/2012
Broken Garage Door Spring Repair
Springfield, MA
Date: 09/21/2012
Report Cardsubmission
[?]
Ray is an example of a quality employee. He displayed great knowledge & workmanship when installing the doors. He was pleasant & patient in responding to my questions. I am very satisfied with service & purchase and would not hesitate to recommend your company to others.
–Carol B.
Broken Garage Door Spring Repair
Agawam, MA
Date: 09/13/2012
Telephonesubmission
[?]
James was perfect! Absolutely wonderful! He is the only service person who I have dealt with who knew what he was doing, how to talk to me and how to explain things clearly. You should definitely keep him on your staff. If I owned a company I would try to hire him away from you.
–Mildred T.
Broken Garage Door Spring Repair
Springfield, MA
Date: 09/04/2012
Report Cardsubmission
[?]
Ron came to repair my door. Upon speaking with him, I decided to replace 2 doors. He was patient in responding to my questions without putting any pressure to replace them. He was both knowledgeable & courteous and represents your company in the best possible way!
–Carol B.
Garage Door Repair
Agawam, MA
Date: 02/16/2012
Telephonesubmission
[?]
James did a great job overhauling my door. The door hardly makes a sound any more... never knew doors were supposed to be so quiet. Thanks!
–Gil H
Broken Garage Door Spring Repair
West Springfield, MA
Date: 02/14/2012
Report Cardsubmission
[?]
James did a great job in overhauling my two garage doors. I was amazed by how quickly the job was completed.
–Jane R.
Broken Garage Door Spring Repair
West Springfield, MA
Date: 02/13/2012
Report Cardsubmission
[?]
James was very polite and caring! I am more than pleased with the service he gave me. He did a very good job! I would definitely recommend Precision Door! Thank you!
–Brenda C.
Broken Garage Door Spring Repair
West Springfield, MA
Date: 02/09/2012
Report Cardsubmission
[?]
Thank you for honoring the valpak coupon I received a couple of days after you performed the work at our house.
–Judy O.
Garage Door Repair
Chicopee, MA
Date: 01/27/2012
Broken Garage Door Spring Repair
West Springfield, MA
Date: 12/21/2011
Report Cardsubmission
[?]
Good service experience. Seems a bit expensive, but you showed up with 2 hours of my call.
–Tom R
Broken Garage Door Spring Repair
West Springfield, MA
Date: 12/14/2011
Report Cardsubmission
[?]
Your technician was a total professional and did a superb job. It is because of him and his approach I decided to have new door openers installed. In my view you should be very proud to have him working for you. Thank you for a great product and a great job.
–Thomas W.
Broken Garage Door Spring Repair
West Springfield, MA
Date: 12/02/2011
Report Cardsubmission
[?]
From the very first diagnostic visit james made, he proved himself to be thorough, prompt, affable - he showed a real skill for explaining what he was doing each step of the way, and the reasons why - and he carefully explained the array of options available to us. He did NOT rush. He was truly excellent!
–Ly T.
Broken Garage Door Spring Repair
West Springfield, MA
Date: 11/03/2011
Report Cardsubmission
[?]
James assessed and explained the situation well. He was professional and courteous.
–Tammy B.
Garage Door Opener Install
Agawam, MA
Date: 07/26/2011
Report Cardsubmission
[?]
Your technician was "outstanding." I could not have asked for a better installation experience. I will be recommending your company to my family and friends. Thanks!
–Ann S
Garage Door Opener Install
Product:
Chain Drive Contractor 3255
Lead Technian:
Garage Door Repair
Springfield, MA
Date: 06/30/2011
Report Cardsubmission
[?]
Your technician was a little late and seemed to be in a hurry. He complained that he had something going on tonight and wanted to get home. He may have known a lot about garage doors, but certainly didn't want to spend the time to talk to me about them. The lady at your office (Candy I believe) wasn't in much a better mood. I hope I caught these people on a bad day. The door does work now and is pretty quiet -- as the tech promised it would be.
A Response from Walt Arvin:
–Ted J
I am very sorry to hear that your experience with us did not live up to our customer service standards. I have spoken to Ryan about his attitude and he understands that he can not share is frustrations with customers and should treat all customers the way he'd want to be treated. He apologizes as do I for your experience.
Service Provided:
Garage Door Repair
Technician:
Ryan W
Garage Door Repair
Springfield, MA
Date: 05/18/2011
Garage Door Repair
Technician:
Scott Moses
Broken Garage Door Spring Repair
Feeding Hills, MA
Date: 02/23/2011
Telephonesubmission
[?]
Your technician arrive late and seemed to be in a hurry. He did fix my door and it is working well (2 weeks after the appointment). I would recommend you to my friends.
–Robert C.
Broken Garage Door Spring Repair
Technician:
Scott Moses
Install Garage Doors
Feeding Hills, MA
Date: 01/05/2011
Report Cardsubmission
[?]
Ray was an excellent worker, well mannered and very nice to work with.
–Robert C.
Garage Door Repair
Springfield, MA
Date: 07/12/2010
Report Cardsubmission
[?]
Ray solved the problem from a prior service. Ray really knew what he was doing and explained what he was doing and why. Highly reccommend Ray and your company!
–Paul P
Install Garage Doors
West Springfield, MA
Date: 05/03/2010
Report Cardsubmission
[?]
Excellent work - would not hesitate to reccommend to others.
–Elizabeth C
Service Provided:
Install Garage Doors
Technician:
Matt Stickles
Garage Door Repair
Agawam, MA
Date: 01/21/2010
Report Cardsubmission
[?]
Your technician was not at all pleasant. He was late and did not apologize. He also looked like he'd just rolled out of bed (with his work clothes on). Please do not ever send him out to my house again.
A Response from Walt Arvin:
–Tom L
I apologize that our technician treated you so poorly. We do not condone this type of behavoir. I have spoken to him and can assure you that he is aware that he needs to treat my customers like I want them treated -- which is clearly not we have done with you.
Service Provided:
Garage Door Repair
Technician:
Len Motuzick
Garage Door Repair
Springfield, MA
Date: 12/21/2009
Report Cardsubmission
[?]
Lenny was pleasant and knowledgable. He was able to explain everything to me so I could choose the right option for my needs. Your office called to tell me he was running a bit late. Everything together equals excellent service!
–Gloria L
Service Provided:
Garage Door Repair
Technician:
Len Motuzick
Garage Door Repair
Agawam, MA
Date: 11/12/2009
Report Cardsubmission
[?]
Excellent Service. Len showed up on time and did everything he said he would at the price he quoted me. Thank you.
–Ann S
Service Provided:
Garage Door Repair
Technician:
Len Motuzick
Install Garage Doors
West Springfield, MA
Date: 09/25/2009
Report Cardsubmission
[?]
I was very satisfied with my technician's service, however, I was disappointed with Precision Door. I was told it would take 2 weeks for the door to arrive, yet it took 4 weeks -- you never followed up. I had to do all the follow-up.
A Response from Walt Arvin:
–Ann E
Dear Ann. Thank you for your comments. Although I hate to read negatives about my company I can not solve issues with knowledge of what we're doing wrong. As I did on the phone, I would like to appologize and assure you that we have instituted a new order tracking system to make sure this doesn't happen again.
Service Provided:
Install Garage Doors
Technician:
Len Motuzick
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Precision Garage Door
1(888) 849-2451
158 Doty Circle, Suite A
West Springfield
MA
01089
MA License # 164141
We Service ALL Major Brands, Including...
- Amherst Area
(413) 992-6605 - East Longmeadow Area
(413) 754-4416 - Granby | South Hadley Area
(413) 437-0370 - Greenfield Area
(413) 863-6438
- Ludlow | Wilbraham Area
(413) 566-7053 - Monson | Palmer | Ware Area
(413) 324-8113 - Northampton Area
(413) 203-4325 - Springfield Area
(413) 233-4705
- Stockbridge Area
(413) 551-9603 - Sturbridge | Southbridge Area
(508) 434-4201 - Sunderland Area
(413) 376-4945 - Westfield Area
(413) 862-7137
