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about Precision Garage Door
Precision Garage Door of Western MAhas received 18 reviews, averaging 4.01 Stars:
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We apologize and are so sorry about that. Clearly that was an oversight by the technician and goes against our policies. The technician has been spoken to. Again we understand your concern (disappointment) and share them.
Product:
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Good reviews
- William Thuo
Westfield, MA
On time and quick work well done.
- Michael Foyle
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service person was helpful and courteous. There is a lot to choose from, and we will need further help to understand the choices.
- Patricia Tuft
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Over priced.
- Robert Whitby
We ar sorry that you didn't have the experience you were looking for, and we were hoping to provide. Our parts carry 5 times the warranty of typical garage door parts, also we provide (or at least strive to prove) world class customer service. This is what our customers have grown to appreciate and expect. Again, we are sorry you didn't feel we lived up to our service level goals.
Belchertown, MA
The Technicians were very friendly and frank about the job that needed to be done citing the fact that the materials were original/contracted grade that came with the house over 10 years ago as a spring/coil broke and needed to be replaced as well as the cables on the track. Ed called me to tell me he could be there 30 minutes ahead of appointment time if I was available. The process took less than an hour. This is the second time I have used this company over the past 5 years.
- JR
Product:
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Dave was very good, he was on time and took care of my garage repair/alignments within 1/2 hour. I was very happy with the service and I would call them again in the future.
- Michael Lorigan
Feeding Hills, MA
I chose Precision after reading through their website and I would highly recommend Precision Door Service. I was given a block of time to expect Brian and he was here quite a bit earlier. He was extremely knowledgeable and explained the problem with the spring. He was finished in 30 minutes. I will not hesitate to call Precision if I need garage door work done.
- Mary Scherpa
Product:
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Very responsive efficient and helpful.
- Terri Henderson
Product:
Springfield, MA
I found the company on the internet, and they had some good reviews. Not knowing any other garage door companies, I decided to give them a try. The technician arrived at the beginning of the 2 hour window for the appointment, and gave me a few different options for repair. The work took about a half hour. I think the price may have been a little high, but they did waive the fee for the service call, so as long as the work and parts hold up, I am satisfied.
- Ronald Sabetta
Product:
Westfield, MA
work was done quickly and with good information ahead of time...would call you folks again...
- Shari Belanger
Springfield, MA
Great job by Brian [Ray helped too.] Explained everything. Looks great. Lots of comments on the color. Everything is working fine so far. The only issue I had is minor and that was I was given non-800 numbers [i.e. I assume they were regular long-distance] to call to respond to messages from the office.
- Richard Ericksberg
Product:
Southampton, MA
Good service, but too too pricey.
- Alan N
Thank you for your feed back. As I stated on the phone, we provide the best parts and warranty in the business. We completely overhauled your existing door (replaced all movable parts)and provided a 4 year warranty. New doors typically only come with a 1 year warranty (on the hardware). We made your door work better than new and gave you a warranty that is four times longer than you would have received if you had bought a new door. We will stand behind our work and will fix any issues you have with the door for the next 4 years; without charging you for parts or labor.
West Springfield, MA
James did a great job in overhauling my two garage doors. I was amazed by how quickly the job was completed.
- Jane R.
West Springfield, MA
Good service experience. Seems a bit expensive, but you showed up with 2 hours of my call.
- Tom R
Holyoke, MA
Thanks for fixing my door. It works well and is as quiet as new. I was surprised at the expense, but the 7 year warranty is what sold me. If you guys stand behind the warranty I will feel it was money well spent.
- Rick L
Rick, I promise we will stand behind our warranty. We've been in business for 15 years and have serviced over 10,000 customers in Western Massachusetts. Our reputation speaks for itself. We provide the best parts we can find. These parts cost a lot of money; but we feel they are worth it. That's why we give a 7 year warranty when our competitors give a 90 day or maximum 1 year warranty on repairs.
East Longmeadow, MA
Great job! Thanks.
- Tony H
West Springfield, MA
I was very satisfied with my technician's service, however, I was disappointed with Precision Door. I was told it would take 2 weeks for the door to arrive, yet it took 4 weeks -- you never followed up. I had to do all the follow-up.
- Ann E
Dear Ann. Thank you for your comments. Although I hate to read negatives about my company I can not solve issues with knowledge of what we're doing wrong. As I did on the phone, I would like to appologize and assure you that we have instituted a new order tracking system to make sure this doesn't happen again.
(413) 233-4705
(413) 233-4705(413) 862-7137
(413) 862-7137(413) 566-7053
(413) 566-7053(413) 992-6605
(413) 992-6605(413) 437-0370
(413) 437-0370(413) 863-6438
(413) 863-6438(413) 551-9603
(413) 551-9603License
MA License# 176747
The technician was very nice and explained everything to me thoroughly. My only complaint is that he did leave a mess in the garage of rusted metal. I have two small kids and dogs so I was a little bit disappointed to see that.
- Angela Mueller