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Read what people are saying
about Precision Garage Door

Precision Garage Door of Western MA
has received 365 reviews, averaging 4.85 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very pleased with the excellent service. Technician (rich) gave me a courtesy call and asked if he could come earlier, that was an awesome touch. He was very professional and easy to talk to he explained everything and answered all my questions. I got great service on the weekend and it didn’t kill my pocket. Thanks you.
Josh Haygood
Service Provided:
Garage Door Repair
Product:
Springs
Date: 12/31/2020
Install Garage Doors
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Products are too notch and the customer service is second to none. Noticeable difference in warmth with the new garage doors and the new openers are whisper quiet.
Marc Creegan
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast response, tech. Performed assessment, returned noon time the following day, completed rebuild in three hours. All mechanics like new. Paul was personable and professional.
Ken Burdulis
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician did a great job!
Patrick Carney
Service Provided:
Garage Door Repair
Date: 12/04/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job by Paul on the two garage doors.
Richard Gioiosa
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The repair was handled with confidence and efficiency, which I appreciated.
Gloria Franqui
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Wanted just a key pad but upon inspection it needed the works so I went with the works since it opener was close to 18 years old.
Joan Kennedy
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very pleasant and efficient person.
Vinvent Barre
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service. They came just a short while after i called, quoted a price, solved the problem and got my garage door functioning in a few minutes.
John Berwald
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

5 stars, definitely! Our technician let us know when he was coming, arrived on time, gave us options for selecting a new garage door opener and explained the differences between them, did his work neatly and efficiently, and advised us on any maintenance needed long-term. He was polite, respectful, and wore a mask. I would definitely use this company again.
Mary Anne Vogel
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision Door today Nov 18 at 1:40pm and shared that the garage door is making a loud snapping sound... the office staff said they had an opening at 4 pm today! Happy! Rich came promptly and replaced extension spring and a rebuild package at a reasonable price!
Terry Bennett
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Date: 11/18/2020
Install Garage Doors
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Wonderful service. I received all the information I was looking for and I got a lot more. It was GREAT experience. I will be contacting you shortly for an appt. Thank you so very much
Erin Garrity
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rich was in and out in less than an hour, figured out the problem, and got it up and running.
Thomas Bernatavitz
Service Provided:
Garage Door Repair
Product:
Springs
Date: 11/10/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Over priced.
Robert Whitby
A Response from: Walt Arvin

We ar sorry that you didn't have the experience you were looking for, and we were hoping to provide. Our parts carry 5 times the warranty of typical garage door parts, also we provide (or at least strive to prove) world class customer service. This is what our customers have grown to appreciate and expect. Again, we are sorry you didn't feel we lived up to our service level goals.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Offered repair as well as replacement and reasonable price. Fast and efficient work! I would use them again.
Diane Carter Dipietro
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

By far the most professional website. The company testimonials, the promptness, the courtesy, the personalized Bios, the history all and more attracted me. Rich was perfect.
Steve Bernstein
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I googled and picked the first company I saw. It was for my 85 year old mother. I couldn’t be there when he came (I’m always afraid people take advantage of the elderly) but she said he was professional. I’m just glad my mom is safe. Thank you.
Christine Haddad
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rich was great in fixing our garage door! Great customer service and sense of humor!
STEPHEN OATES
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rich, was excellent. He took the time to explain what he found and what our options were fir repair. Very personable.
Monica Wynne
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast and professional sevice. Paul was safe with mask at all times and went over everything he was going to do before hand. Would recommend to my neighbors and friends.
Gerry Harwood
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Morning! This review is for Rich! Friendly, courteous and took the time to explain things to me! He gets 5 stars for our estimate! Thank you!
Karina Bronke
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent work. Highly recommended from this point on.
Daniel Daponde
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service..I would definitely call them again
John Washington
Service Provided:
Garage Door Repair
Date: 09/21/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul was Excellent with the work. Could not have better service.
Sameer Nagpal
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Date: 09/18/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul did a wonderful job, very efficient and very fast. Also was satisfied with the promptness of the service call. The door broke on Wednesday evening, I immediately called and was given a time within 48 hours. Would never hesitate to call your business again if needed, and would certainly recommend you to anyone who may need service. Thank you.
Jane H.
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Arrived on time, finished within an hour. Garage door works fine! Wore a mask!
Arthur Meyer
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professional and prompt. Quote given prior to work being completed same day. Paul, our installer, was excellent. Highly recommended!
Josh Williams
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Showed up on time. Very helpful and thorough.
Jeff Cox
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were pleased that our call for help was promptly answered, and Paul Osbourne was able to take care of our needs for repair once he identified specifics of the issues for us. We ended up needing full replacement of all the parts that operate the doors as well as the openers themselves. Paul worked efficiently and cleaned up after himself. He wore a mask (as did we) to keep everyone safe. We appreciate his attention and the service he provided.
Bob and Anne Deysher
Service Provided:
Garage Door Opener Repair
Product:
Opener
Date: 08/18/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Only 2 stars because the service is way over priced. Over $820 for 30 minutes of work on 2 doors is ridiculous. Cost of 20 rollers and 2 pulleys can't be too much: $100-200? The real cost should have been half, around $450 would be far more reasonable. Technician was prompt and presented a $1500 hardware replacement option for both doors. Ouch.
Jim F
Service Provided:
Garage Door Repair
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