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Read what people are saying
about Precision Garage Door

Precision Garage Door of Western MA
has received 321 reviews, averaging 4.84 Stars:
Date: 03/31/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have been so happy with Precision Garage Door. The technicians are fantastic, professional, and friendly. I highly recommend them!
Theresa LeComte
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick response to initial call and scheduling an appointment. Tech was prompt and efficient. Explained what was needed and afforded choices. Once choice was made he was efficient and did a great job.
Patrick Gibson
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Found them on line They were very professional and explained everything they were going to do.
Susanne Senecal
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Date: 03/11/2020
Install Garage Doors
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job! Super happy with my new door.
Tonya G.
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician Rich Netto was excellent. He was on time and extremely efficient. Identified the problem with the door and proposed a fix while taking cost into consideration. And then he fixed the door immediately. Very happy with the service and would absolutely recommend.
Kara Barker
Service Provided:
Garage Door Repair
Product:
Springs
Date: 03/10/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have no idea why I used this service. Why would anyone use someone who charges you $89.50 to do nothing while other companies provide a free estimate?
Maureen Scholl
A Response from: Walt Arvin

We are sorry that you didn't value the service we provided at your service appointment. We did inform you of our service call fee when you booked the appointment, which you fully seemed to understand. Upon arrival at your home we conducted the 28 point safety inspection and gave you the report. In our opinion the fact that your springs and many other parts on your counter balance system were either worn beyond their normal functionality or were failing should have been a concern as it was certainly a safety issue. We provided you with 3 options for you and encouraged you to at least fix the malfunctioning/broken parts. These is exactly what we stated we would do for our service fee. For the record, nearly all reputable service companies charge a service fee to come out to your home to provide repair services.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great Job Friendly Highly recommended
Peter Debroczy
Service Provided:
Broken Garage Door Spring Repair
Date: 03/07/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jacob was friendly, explained everything I needed to know, and completed the job quickly and efficiently. Very happy!
Brian French
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called one morning to get a quote on replacing our garage door openers. By the end of that day, I had new openers installed and all new hardware that had my garage doors running like brand new. Rich was amazing, explaining all the options, giving recommendations, as well as staying after to make sure I fully understood how it all worked. Materials used were top notch, couldn’t be happier with the service Precision provided.
Trevor McEwen
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul came out and was very professional and did a great job and was very helpful
Teresa Arsenault
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Needed service for my garage door opener on a Saturday and when I called I was assured a technician would be at my house that day. Technician called me and texted me before appointed time and stated that he would be arriving earlier than originally stated and was checking to see if that was okay with me. He arrived promptly when he said; assessed the situation; provided me with a detailed description of what was needed and within an hour, a while new garage door opener was installed. Would not hesitate to call again. Service was superb!
Gail FITTON
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service
Ellen Korman
Service Provided:
Broken Garage Door Spring Repair
Date: 01/10/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul installed my panel and opener he was fantastic. Very professional and just a nice guy and did a great job !!!!
John Adams
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Came time said...did a great job searching the problem. Repaired promptly ..nice friendly person also!
Robert & Judith Griffin
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Communication has been excellent. The technician was very helpful and proficient and came at the time that was scheduled. Precision had installed the doors years ago. They are top notch. Would highly recommend..
Debbie Burba
Service Provided:
Garage Door Repair
Date: 12/06/2019
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Outstanding service
Jim Winsmann
Service Provided:
Garage Door Repair
Date: 11/20/2019
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were very pleased with Paul Osborne, who came out to inspect and repair our doors. He was pleasant, courteous and professional. He let us know that safety cables were missing and when I informed him that Precision had installed those doors he put the cables in at no charge. Give this man a raise!
Debra Cowan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

As promised... prompt service and knowledgeable repair staff. Excellent work! I can recommend this business with solid confidence!
Julie
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent repair person. Price was high however job was done well and quickly.
Ernest Whitney
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The Technicians were very friendly and frank about the job that needed to be done citing the fact that the materials were original/contracted grade that came with the house over 10 years ago as a spring/coil broke and needed to be replaced as well as the cables on the track. Ed called me to tell me he could be there 30 minutes ahead of appointment time if I was available. The process took less than an hour. This is the second time I have used this company over the past 5 years.
JR
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Date: 10/26/2019
Install Garage Doors
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Too long to arrange an appointment so I got a quote and ordered from someone else already
David Clark
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Company did exactly what they promised - a rarity these days. Scheduling was easy online, and confirmed by follow up phone call within 24 hours. Text message alert to say driver was on his way, came on time, diagnosed and fixed the problem. Great service.
Michael Rudomin
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul came out to look at our garage door opener that would, at times, seem to jam. He went through different scenarios and determined it was probably a misaligned eye that also had a crack in its plastic housing. He walked me through the options fairly and clearly. He was friendly, helpful and I was very pleased with the visit.
Steve Nordbye
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My service man was terrific - prompt, curteous, and looked over all the "parts" of the garage door. He spotted a bolt that fell off and fixed that. Said we were lucky the door didn't come crashing down. He also lubed the mechanism as well as doing what I called for him to do.
Steven & Amy Dane
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Not big on words great service great job. Thank you
Brian Allain
Service Provided:
Garage Door Opener Install
Product:
Opener
Date: 10/04/2019
Install Garage Doors
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose Precision based on my web research. You seemed professional. I was pleased to find that the appearance was real: everything was handled well, on time, and to my satisfaction. The techs were pleasant and expert. I don't know how they could have improved on what they did. Yup, 5 stars. Thanks!
Rick Hendra
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ed was Absolutely on time. Introduced himself. Diagnosed the problem quickly and gave us a quote. Was in and out in no time. Explained everything and answered all our questions. Excellent!!!
Janet Steigmeyer
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast response time and courteous service.
John C
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Dear Mr. Arvin, I was very pleased with the excellent repair service that Barry Williams provided in re-positioning the Lift Master "eye units" to rectify the operation of my new garage door. He arrived on time and within less than 30 minutes, my remote control was working as it should. I appreciate your interest in feedback as well as hiring competent and knowledgeable experts. I have received numerous compliments on my beautiful garage door which I had installed in late Spring. What a difference it has made in the appearance of my home. Sincerely, Diane Andonian, Paxton
Diane Andonian
Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Date: 09/03/2019
Install Garage Doors
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision has been very professional and responsive from my first interaction. The installer (Rob) was wonderful. He was effectient, always willing to answer questions, and shared helpful knowledge of the maintenance of the doors. I look foward to continuing working with Precision for my overhead door needs.
Rita Dealba
Service Provided:
Install Garage Doors
Product:
Garage Doors
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